Privacy Policy
Buff.pk Marketplace
Last updated: 12/28/2025
At Buff.pk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.
Contents
Other Policies
1. Information We Collect
We collect information that you provide directly to us and information automatically collected when you use our services:
1.1 Personal Information
- Name and contact information (email address, phone number)
- Delivery addresses and billing information
- Payment information (processed securely through payment gateways)
- Account credentials (username, password)
- Profile information and preferences
- Communication history with customer support
1.2 Transaction Information
- Order history and purchase details
- Payment transaction records
- Shipping and delivery information
- Returns and refund requests
- Product reviews and ratings
1.3 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location data (with your permission)
- Cookies and similar tracking technologies
- Log files and analytics data
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- Process and fulfill your orders
- Manage your account and provide customer support
- Send order confirmations, shipping updates, and delivery notifications
- Process payments and prevent fraudulent transactions
- Handle returns, refunds, and exchanges
2.2 Communication
- Respond to your inquiries and support requests
- Send important updates about our services and policies
- Provide customer service and technical support
- Notify you about changes to your account or orders
2.3 Marketing & Personalization
- Send promotional emails and marketing communications (with your consent)
- Personalize your shopping experience and product recommendations
- Display targeted advertisements based on your interests
- Conduct surveys and gather feedback to improve our services
- Analyze trends and user behavior to enhance platform features
2.4 Legal & Security
- Comply with legal obligations and regulatory requirements
- Prevent fraud, abuse, and security threats
- Enforce our terms of service and policies
- Protect the rights and safety of our users and platform
- Resolve disputes and investigate complaints
4. Data Security
We implement robust security measures to protect your personal information:
4.1 Security Measures
- SSL/TLS encryption for data transmission
- Secure payment gateways with PCI-DSS compliance
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Encrypted storage of sensitive information
- Regular backups and disaster recovery procedures
4.2 Your Responsibility
- Keep your account credentials confidential
- Use strong, unique passwords
- Log out after using shared or public devices
- Report any suspicious activity or unauthorized access immediately
- Keep your contact information up to date
4.3 Data Retention
- We retain your information as long as your account is active
- Transaction records are kept for legal and accounting purposes
- You can request deletion of your data (subject to legal requirements)
- Backup copies may persist for a limited time after deletion
5. Your Rights
You have the following rights regarding your personal information:
5.1 Access & Correction
- Access your personal information through your account dashboard
- Update and correct inaccurate or incomplete information
- Request a copy of your data in a portable format
- Review your order history and transaction records
5.2 Deletion & Restriction
- Request deletion of your account and personal data
- Restrict processing of your information in certain circumstances
- Object to processing for marketing purposes
- Note: Some data may be retained for legal or legitimate business purposes
5.3 Marketing Preferences
- Opt-out of marketing emails by clicking 'unsubscribe' in any email
- Manage notification preferences in your account settings
- Opt-out of targeted advertising through browser settings
- You will still receive transactional emails (order confirmations, etc.)
5.4 Account Deletion
- Request permanent deletion of your account through settings or support
- All personal data will be deleted within 30 days (subject to legal requirements)
- Order history and transaction records may be retained for accounting purposes
- Deletion is irreversible and you will lose access to all account features
7. Third-Party Services
7.1 Third-Party Links
- Our platform may contain links to third-party websites
- We are not responsible for the privacy practices of external sites
- Review the privacy policies of any third-party sites you visit
- Third-party sites may collect information independently
7.2 Social Media Integration
- You may connect your account with social media platforms
- Information shared is governed by the social media platform's privacy policy
- We may receive basic profile information when you connect accounts
- You can disconnect social media integrations at any time
7.3 Payment Processors
- Payment information is processed by secure third-party payment gateways
- We do not store complete credit card information on our servers
- Payment processors comply with PCI-DSS security standards
- Review payment processor privacy policies for more information
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Privacy & Data Protection
Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.