Shipping Policy
Buff.pk Marketplace
Last updated: 12/11/2025
At Buff.pk, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our delivery procedures, timelines, and charges to ensure you have a clear understanding of our shipping process.
Contents
Other Policies
1. Shipping Areas & Coverage
1.1 Domestic Shipping
- We currently ship to all major cities and towns across Pakistan
- Coverage includes urban and most rural areas
- Remote locations may have extended delivery times
- Some areas may require additional verification for security purposes
1.2 Service Areas
- Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and others
- Tier 2 Cities: Most district headquarters and major towns
- Rural Areas: Subject to courier service availability
Please verify your complete address during checkout. Incomplete or incorrect addresses may cause delivery delays.
2. Delivery Timeframes
2.1 Standard Delivery Times
- Major Cities: 2-4 business days
- Other Cities: 3-6 business days
- Remote Areas: 5-10 business days
- Delivery times are estimates and may vary based on seller location and product availability
2.2 Factors Affecting Delivery
- Public holidays and weekends
- Weather conditions and natural events
- Security situations in certain areas
- Customs clearance for imported items
- Peak shopping seasons (Eid, Black Friday, etc.)
2.3 Express Delivery
- Available for select products and locations
- 1-2 business days for major cities
- Additional charges apply
- Subject to product availability and seller participation
3. Shipping Charges
3.1 Standard Shipping Fees
- Shipping charges are calculated based on product weight, dimensions, and destination
- Fees are displayed at checkout before payment
- Some sellers may offer free shipping on orders above a certain amount
- Shipping costs are non-refundable unless the order is cancelled by the seller
3.2 Free Shipping Offers
- Available on select products and promotional campaigns
- Minimum order value requirements may apply
- Terms and conditions apply to each offer
- Free shipping may not be available for all locations
3.3 Additional Charges
- Remote area surcharges may apply
- COD (Cash on Delivery) fees if applicable
- Special handling fees for fragile or oversized items
- All additional charges will be clearly displayed at checkout
4. Order Processing
4.1 Processing Timeline
- Orders are processed within 1-2 business days after payment confirmation
- Sellers are required to dispatch orders within the specified timeframe
- You will receive a confirmation email once your order is dispatched
- Processing may take longer during peak seasons or for custom/made-to-order items
4.2 Order Verification
- Some orders may require phone verification for security purposes
- High-value orders may need additional confirmation
- Please ensure your contact number is correct and reachable
- Unverified orders may be delayed or cancelled
4.3 Packaging Standards
- All products are securely packaged to prevent damage during transit
- Fragile items receive special packaging and handling
- Eco-friendly packaging materials are used where possible
- Gift wrapping may be available for select products
5. Order Tracking
5.1 Tracking Your Order
- Track your order status through your Buff.pk account dashboard
- Tracking number will be provided once the order is dispatched
- Real-time updates on order status and location
- SMS and email notifications at key delivery milestones
5.2 Delivery Status Updates
- Order Confirmed: Payment received and order placed with seller
- Processing: Seller is preparing your order for shipment
- Dispatched: Order has been handed over to courier service
- In Transit: Package is on the way to your location
- Out for Delivery: Package will be delivered today
- Delivered: Order successfully delivered
6. Delivery Issues
6.1 Failed Delivery Attempts
- Courier will attempt delivery 2-3 times
- You will be contacted before each delivery attempt
- If delivery fails, the package will be held at the nearest courier office
- Packages held for more than 7 days may be returned to seller
6.2 Damaged or Lost Packages
- Inspect your package upon delivery before accepting
- Report any visible damage immediately to the courier
- Contact Buff.pk customer support within 24 hours for damaged items
- Lost packages will be investigated and refunded/replaced as per policy
6.3 Incorrect or Missing Items
- Verify your order contents immediately upon delivery
- Report incorrect or missing items within 24 hours
- Provide photos and order details for quick resolution
- Replacement or refund will be processed after verification
6.4 Delayed Deliveries
- Contact customer support if delivery exceeds estimated timeframe by 3 days
- We will investigate and provide updates on your order status
- Compensation may be offered for significant delays caused by our logistics partners
- Force majeure events are excluded from delay compensation
7. Special Items & Restrictions
7.1 Fragile Items
- Extra care is taken in packaging fragile products
- Signature may be required upon delivery
- Insurance is recommended for high-value fragile items
- Report any damage immediately upon receipt
7.2 Large or Heavy Items
- Furniture and large appliances may require special delivery arrangements
- Additional handling charges may apply
- Delivery to doorstep only (installation not included unless specified)
- Prior appointment may be scheduled for delivery
7.3 Restricted Items
- Certain items may have shipping restrictions based on courier policies
- Hazardous materials, liquids, and perishables have special requirements
- Some items cannot be shipped to certain regions
- Restrictions will be clearly mentioned on product pages
8. Contact & Support
For any shipping-related queries or issues, please contact our customer support team:
Customer Support
You can also track and manage your orders through your Buff.pk account dashboard for real-time updates and support.
Note
Buff.pk reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to the website.